Privacy Policy.

Last updated: July 14, 2026

1. Our Commitment to Protecting Your Privacy

At Tacoma Transportation, your privacy is our priority.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, booking platform, or mobile app. From your name and contact details to payment and trip information, we handle all data with the highest level of confidentiality and care.

We do not sell or share your information with third parties without your explicit consent, and we implement strong security measures to prevent unauthorized access. Whether you're booking a one-time ride or managing ongoing reservations, you can trust us to safeguard your data every step of the way.

This policy is designed to help you understand how we collect, use, store, protect, share, and transfer your personal information when you interact with our services. It also outlines your rights and choices regarding your data and explains how to contact us with any privacy concerns.

2. Scope of This Privacy Policy

This Privacy Policy applies when you interact with Tacoma Transportation's:

• Website — tacomatransportation.com and any affiliated pages, features, or content we own and operate.
• Mobile applications that facilitate reservations and ride management.
• Customer Service & Reservations Center — whether via phone, email, or live chat.
• Sales representatives and support staff assisting with bookings or inquiries.
• Other products or services that reference this Privacy Policy.

This policy does not apply to independently operated businesses, third-party service providers, or affiliates who may have separate privacy policies governing their own data collection practices.

3. Information We Collect

Tacoma Transportation may collect and process the following types of personal information:

• Directly from you — contact details (name, email, phone number), payment information (card details, processed securely through a third-party payment provider), booking details (pickup/drop-off locations, dates, ride preferences), and account information (login credentials for user accounts).
• Automatically — device information (IP address, browser type, operating system), usage data (pages visited, booking history, service interactions), and location data (if location services are enabled, GPS location to facilitate ride requests).
• From third parties — if you book through a corporate account, travel agency, or third-party platform, we may receive your booking details from those providers.

4. How We Use Your Information

Tacoma Transportation processes personal data to:

• provide and manage transportation services — including processing reservations and dispatching rides;
• process payments securely and detect fraudulent transactions;
• enhance the user experience through website and app improvements;
• communicate updates, confirmations, and service-related notifications; and
• ensure security and compliance with legal obligations.

Our promise: we do not sell or rent your personal data to third parties. Ever.

5. Use of Cookies

Tacoma Transportation uses cookies and similar tracking technologies to enhance the user experience, improve website functionality, and analyze site performance. By using our website, you consent to our use of cookies as described in this policy.

Cookies are small text files stored on your device — computer, smartphone, or tablet — when you visit a website. They help websites recognize returning users, remember preferences, and improve navigation.

Type of cookie	Purpose
Essential	Required for core functionality such as secure login and reservation processing. Disabling these may affect website usability.
Performance & Analytics	Help us understand how users interact with our website so we can improve performance and optimize the experience.
Functional	Store user preferences, such as language settings, to enhance the site experience.
Marketing & Advertising	May be used to deliver relevant advertisements and measure marketing campaign effectiveness.

6. Managing Cookies & User Control

You can manage or disable cookies through your browser settings:

• Refusing cookies — set your browser to block cookies or alert you when cookies are sent.
• Deleting cookies — most browsers allow you to delete stored cookies at any time.

Please note: some features of Tacoma Transportation's website may not function properly if cookies are disabled.

Some third-party services integrated into our website — such as analytics providers or payment processors — may use their own cookies. Tacoma Transportation does not control third-party cookie policies and encourages you to review their privacy settings.

7. Data Security & Protection

Tacoma Transportation implements industry-standard security measures to protect your data from unauthorized access, loss, or disclosure, including:

• secure encryption of payment transactions;
• access control measures that limit internal access to customer data; and
• routine monitoring for security vulnerabilities and cyber threats.

Important: despite these measures, no online transmission is 100% secure. We encourage you to protect your account credentials and to notify us immediately of any suspected unauthorized access.

8. Sharing & Disclosure of Information

We may share your personal information in the following cases:

• with service providers — such as payment processors and IT support — who assist in delivering our services;
• with legal authorities — if required by law or for security and fraud-prevention purposes; and
• with business affiliates or corporate travel programs — if your ride is booked through them.

We do not share data for marketing purposes without your consent.

9. International Data Transfers

If you access Tacoma Transportation services from outside the United States, you acknowledge that your data may be transferred, processed, and stored in the U.S., where data-protection laws may differ from those in your country of residence.

10. Your Rights & Choices

Depending on your location, you may have the right to:

• Access & review — see the personal data we have collected about you.
• Request corrections — fix any inaccurate information we hold.
• Opt out — stop receiving marketing communications at any time.
• Request deletion — delete your personal data, subject to certain legal exceptions.

To exercise these rights, please contact our Privacy Compliance Team at support@tacomatransportation.com.

11. Changes to This Privacy Policy

Tacoma Transportation reserves the right to update this Privacy Policy as needed to reflect regulatory changes or improvements in our privacy practices. Updates will be posted on our website, and continued use of our services constitutes acceptance of these changes.

12. Cancellation Policy

Tacoma Transportation understands that travel plans may change, and we strive to offer a fair and transparent cancellation policy.

Cancellation & refund eligibility

• Full refund — cancel at least 24 hours before your scheduled pickup time to receive a full refund. Cancellations must be made through the Tacoma Transportation website or official mobile app.
• Non-refundable booking fees (phone reservations) — if a reservation was made over the phone, the booking fee is non-refundable even if canceled 24 hours before pickup.
• Late cancellations (less than 24 hours) — cancellations made less than 24 hours before the scheduled pickup time will not be refunded.
• Same-day bookings (within 24 hours of pickup) — reservations made within 24 hours of the scheduled pickup time are non-refundable and cannot be canceled for a refund.
• Reservation abandonment — if you fail to appear at the designated pickup location and are unreachable via the "Day of Travel" contact number provided, the reservation will be considered abandoned and no refund will be issued.

How to cancel a reservation

• Online — log in to your Tacoma Transportation account, go to the Travel History page, and select the reservation you wish to cancel.
• Mobile app — cancel your booking following the same process as the website.
• Customer support — for assistance, contact our support team. Phone cancellations are subject to the non-refundable booking-fee policy.

Refund processing: approved refunds for eligible cancellations are processed within 24 hours, excluding weekends and federal holidays. For any cancellation or refund inquiries, please contact Tacoma Transportation's Customer Support Team.

13. Flight Cancellations & Delays

Tacoma Transportation understands that airline schedules may be subject to delays or cancellations beyond a traveler's control. To accommodate disruptions while keeping scheduling efficient, the following applies.

Your responsibility to notify us: you are required to notify Tacoma Transportation as soon as possible if your flight is delayed or canceled. Failure to communicate airline-related changes in a timely manner may result in reservation abandonment and forfeiture of the fare with no refund.

Impact on reservations: if a flight delay causes a missed pickup, Tacoma Transportation will attempt to reschedule the ride, subject to driver and vehicle availability. Travelers affected by flight cancellations may qualify for a refund only if a replacement reservation is made for a later time. Rescheduling and refunds are not guaranteed and depend on the severity of the delay and our availability.

How to notify us:

• Phone — as soon as you know of any disruption: (253) 777-1539
• Website or app — update your travel status at tacomatransportation.com to modify or rebook.
• Email — include your reservation number and new flight details: support@tacomatransportation.com

14. Tipping Policy

Tacoma Transportation values the professionalism and dedication of our chauffeurs. Tipping is optional but appreciated as a way to recognize excellent service.

• Online at booking — add a tip at checkout on our website or app. A suggested percentage is pre-selected, but you can adjust or remove it before completing your purchase.
• In person — in cash directly to the driver after the ride, or by credit card if your chauffeur can process payments.
• Phone reservations — tip the driver in cash or by credit card in person at the time of service.

15. Oversized & Extra Luggage

Tacoma Transportation strives to provide a seamless, comfortable travel experience for all passengers.

Standard baggage allowance — included at no cost. Each passenger is allowed up to one (1) checked bag and one (1) carry-on item free of charge. Carry-on items must be small enough to fit under the seat or in an overhead compartment.

Item type	Fee	Details
Excess baggage	$10 / item	Charged for each additional checked bag beyond the standard allowance.
Oversized baggage	$20 / item	Applies if the item exceeds 50 lbs or has total dimensions greater than 80 inches (L + W + H).
Boxes	$10 / item	A large number of boxes may require an Exclusive Reservation for sufficient space.
Golf clubs	No fee within allowance	Golf clubs count toward the checked-baggage allowance. Additional fees may apply if you exceed it.
Sporting equipment	May require Exclusive Reservation	Must be declared at booking to ensure proper vehicle accommodation.
Musical instruments	Based on size	Small instruments can be carried on; large instruments may require additional space and fees.

For questions or special luggage requests, please contact Tacoma Transportation Customer Support before your scheduled ride.

16. Child Seat Policy

Tacoma Transportation is committed to the safety and well-being of all passengers, especially young travelers.

• You may bring your own child safety seat at no additional charge.
• If you'd like Tacoma Transportation to provide a child seat, there is a $20 per seat fee.

Available seat options: infant seats (rear-facing) for children under 2 · toddler seats (forward-facing) for children 2–5 · booster seats for children who meet the height and weight requirements.

17. Service Animal & Pet Policy

Tacoma Transportation welcomes service animals and pets onboard while ensuring a safe, comfortable experience for all passengers.

Service animals: service animals are always permitted in Tacoma Transportation vehicles, in compliance with the Americans with Disabilities Act (ADA). No additional fees apply for service animals.

Pet size	Requirements
Less than 20 lbs	Allowed in lap carriers; must remain secured in a pet-friendly, well-ventilated carrier.
More than 20 lbs	Please reserve an SUV for transport to ensure adequate space and comfort.

For special pet accommodations or further questions, contact Tacoma Transportation Customer Support.

18. SMS Opt-In Consent

By using Tacoma Transportation services, you consent to receive automated SMS messages related to verification, reservations, and transactional updates.

Message frequency & content: you may receive up to 5 messages per month for booking confirmations and trip reminders, real-time driver status updates, and important travel notifications or service changes.

Opt out anytime: Tacoma Transportation does not send promotional messages without explicit consent. To stop receiving SMS messages, reply STOP to any message. For help, reply HELP. Message and data rates may apply.

For more details, review our policy at tacomatransportation.com/privacy-policy.

19. Contact Us

Questions about this policy, your data, or any of the terms above? Our Customer Support and Privacy Compliance teams are here to help.

Tacoma Transportation
Phone: (253) 777-1539
Email: support@tacomatransportation.com
Hours: Open 24/7 · Tacoma, WA

By booking a ride or using Tacoma Transportation's website, app, or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Continued use constitutes acceptance.